Privacy Policy

Information We Collect

We collect information you voluntarily provide when you submit our contact or consultation request form, interact with the chat feature on our website, or contact us by phone or email. This may include your name, email address, phone number, mailing or project address, and any details you share about your project.

We may also automatically collect limited technical information when you visit our website, such as your browser type, device, general location, and how you navigate the site. If we use website analytics or advertising tools in the future, this Policy covers information collected through those tools as well.

How We Use Your Information

We use the information we collect to respond to your inquiries and consultation requests; communicate with you about your project and our services; provide, maintain, and improve our website and services; send information you have requested or that relates to your project; and comply with legal obligations.

The Chat Feature

Our website may include an automated chat feature. Messages you send through this feature, including any personal information you choose to provide, may be stored and used to respond to your inquiry and improve our services.

SMS / Text Messaging

If you provide your phone number through our website (for example, in a consultation request form or chat), you agree that Creating Design Solutions may contact you by SMS or text message regarding your inquiry, project, and related services. Consent to receive SMS messages is not a condition of purchasing or using any of our services.

Message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan. You can opt out of SMS messages at any time by replying STOP to any message you receive from us. For assistance, reply HELP or contact us at the information below.

We do not share mobile phone numbers or SMS opt-in consent with third parties or affiliates for their marketing purposes. Mobile information may be shared only with service providers that help us deliver these messages, and only as needed for that purpose.

How We Share Your Information

We do not sell your personal information. We may share it only with service providers who help us operate our website and business (for example, hosting, form, communications, and customer-management providers), and only as needed for them to perform those services, or when required by law.

Data Retention

We retain your information for as long as needed to respond to your inquiry, provide our services, and meet legal and recordkeeping requirements.

Your Choices

You may request that we access, correct, or delete the personal information we hold about you by contacting us at the information below. You may also opt out of non-essential communications at any time.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect information from them.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent version.

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